Frequently Asked Questions

The personal information stored in our databases complies with the Inhabitants Data Protection Act No. 8968 and its regulations.

The results of your clinical examinations are yours and you will always have access to them through your health care provider.

Because emergencies can arise at any time, Sana Sana provides its members with a 24/7 response platform.

Our health programs are individualized, and therefore, each member is the owner of his or her membership. It is not possible to transfer it to other people.

There is no limit to the number of times you can use the home visit benefit. For more details you can consult with your customer service advisor.

At Sana Sana, we have been concerned about satisfying the needs of different people. If you do not find a program that suits your needs, our advisors will help you select the most appropriate program.

The platform is designed so that you can access it using your credentials: email and password. If you wish to share them, you have the right to do so.

At Sana Sana, our mission is to accompany you in all stages of your life. Therefore, we would prefer that you do not cancel your membership so that you do not lose your user profile. However, you have the right to cancel.

We want you to feel good and have all your needs met. If you wish to change from one program to another, you can contact our customer service advisors.